Contact us

To reduce the risk of coronavirus, we have fewer members working in our offices, so this means it may take longer to get in touch, especially if you try to call us.

Many of our colleagues are now working from home, so to ensure your query is managed as quickly as possible, we kindly ask that you contact us using the methods offered below:

We have fewer members in our Customer Relationship Centre, so this means it may take longer to get in touch, especially if you try to call us. We encourage you to use the additional contact methods below:

For Investment, Pension or Protection products, please email

For General Insurance products, please email

For Wesleyan Bank products, please email

We remain committed to supporting you as quickly as possible during our amended opening hours which are Monday to Friday 9.00am - 5.00pm.

Our phone lines are particularly busy at this time, so please email us at: and we will arrange a call back to discuss the position with you.

In the meantime please check our Frequently Asked Questions.

Wesleyan Bank

Until further notice, please direct all Wesleyan Bank related administrative queries to:

  • Commercial loans – 0808 123 0999
  • Personal loans – 0800 875 2088
  • Savings – 0800 358 1122

Protection policies and claims

Please email and we will arrange a call back to discuss the position with you.

If urgent, call 0800 316 5049 but please bear with us as our phone lines are currently very busy

Practice Plan are also available to support dentists and their practices during the Coronavirus pandemic.

Please visit our Covid Resources

You can also get in touch by:
01691 684120
Office hours are 9.00 am – 5.00 pm. Monday to Friday.

Temporary opening hours

Monday to Friday - 9am to 5pm
Saturday - closed

Travel Insurance

If you need to contact us about your travel insurance policy and it’s not related to a medical emergency, please e-mail us at:


Should we find ourselves in a position whereby we are unable to operate at full capacity from our offices, we wish to assure you that we will continue to invite and renew your policies. We have supported our staff, so they have the essential equipment needed to operate from home in a secure and GDPR compliant way.

If you require support please email us:

Amendments, midterm adjustments, cancellation

We are asking all our existing customers to consider whether your call is urgent. We have a team of people that are fully equipped to handle your queries and make any urgent changes or amendments that are required.

If our phone lines are closed, you can email your request to:

New Motor and Home Insurance

We are currently operating on a reduced service for New Business and have operators at hand to take your calls to provide an advised based quotation.

We do also have our quote and buy website where you can get a non-advised quotation for your household insurance. This can be found on our website


If you have any queries or urgent requests in regard to your commercial insurance please e-mail us at:

Claims, emergency (Home/Motor/Commercial)

If you have been involved in an incident and your car is undrivable or your home is uninhabitable, please contact our 24-hour emergency line on 0800 107 8166

We are committed to meeting the needs of our customers throughout this challenging period, and we have a number of options available for you to keep in touch with us.

Your Financial Consultant remains available for remote appointments via phone or video and will discuss how best to conduct that meeting with you.

Find your local Financial Consultant