Contact us

Due to the government restrictions around COVID-19, please note that some of our teams are still operating remotely, and we remain dedicated to our customers.

However, you may experience longer than average waiting times. We apologise for any inconvenience and thank you for your patience.

Like many businesses with the Coronavirus impacts, some of our teams are operating with fewer people than normal.  

Please contact us on the numbers below or by email.

Our opening hours are currently:

Monday to Friday 9.00am - 5.00pm, Saturday - closed

Customer Services (General Enquiries)

Customer Relationship Centre: 0800 058 2965

Investment Products Servicing and Claims

Investment Servicing (investment enquiries): 0800 294 1508

Investment Claims (investment claims/withdrawal requests): 0800 316 7034


Retirement Team (pension withdrawal requests): 0800 975 0140

Pension New Business: 0800 975 0130

Pension Servicing (general pension enquiries): 0800 975 1053

Protection Product Servicing and Claims

Individual Protection (general personal protection enquiries): 0800 316 5049

Group Protection (general practice protection enquiries): 0800 294 4006

Protection Claims (to make a protection claim): 0800 975 0131

We have also created Frequently Asked Questions which you may find useful.

Or write to:

Wesleyan Assurance Society
Colmore Circus

Birmingham800 975 0131

B4 6AR

Our phone lines are particularly busy at this time, so please email us at: and we will arrange a call back to discuss the position with you.

In the meantime please check our Frequently Asked Questions.

Wesleyan Bank

Until further notice, please direct all Wesleyan Bank related administrative queries to:

  • Commercial loans – 0808 123 0999
  • Personal loans – 0800 875 2088
  • Savings – 0800 358 1122

Protection policies and claims

Please email and we will arrange a call back to discuss the position with you.

If urgent, call 0800 316 5049 but please bear with us as our phone lines are currently very busy

Practice Plan are also available to support dentists and their practices during the Coronavirus pandemic.

Please visit our Covid Resources

You can also get in touch by:
01691 684120
Office hours are 9.00 am – 5.00 pm. Monday to Friday.

Temporary opening hours

Monday to Friday - 9am to 5pm
Saturday - closed

Travel Insurance

If you need to contact us about your travel insurance policy and it’s not related to a medical emergency, please e-mail us at:


Should we find ourselves in a position whereby we are unable to operate at full capacity from our offices, we wish to assure you that we will continue to invite and renew your policies. We have supported our staff, so they have the essential equipment needed to operate from home in a secure and GDPR compliant way.

If you require support please email us:

Amendments, midterm adjustments, cancellation

We are asking all our existing customers to consider whether your call is urgent. We have a team of people that are fully equipped to handle your queries and make any urgent changes or amendments that are required.

If our phone lines are closed, you can email your request to:

New Motor and Home Insurance

We are currently operating on a reduced service for New Business and have operators at hand to take your calls to provide an advised based quotation.

We do also have our quote and buy website where you can get a non-advised quotation for your household insurance. This can be found on our website


If you have any queries or urgent requests in regard to your commercial insurance please e-mail us at:

Claims, emergency (Home/Motor/Commercial)

If you have been involved in an incident and your car is undrivable or your home is uninhabitable, please contact our 24-hour emergency line on 0800 107 8166

We are committed to meeting the needs of our customers throughout this challenging period, and we have a number of options available for you to keep in touch with us.

Your Financial Consultant remains available for remote appointments via phone or video and will discuss how best to conduct that meeting with you.

Find your local Financial Consultant